Privacy statement of the Berliner Stadtmission guesthouses

Data Protection – General Information

The non-profit subsidiarie of the Berliner Stadtmission (Diakonie Betriebs gGmbH), Lehrter Str. 68, 10557 Berlin, tel.: 0049-(0)30 69033-3, fax: 0049-(0)30 6947785, are responsible bodies with regard to data protection regulations.

The protection of your data is important to us. Therefore, we commit ourselves to transparent and responsible handling of your data by informing you what happens to your personal data when you visit or perform other actions on our websites. Personal data is the data with which you can be identified.

The processing of personal data is based on the legal norms of the applicable laws, in particular the Data Protection Act of the Protestant Church in Germany (DSG-EKD).

I. Data collection and data processing on our websites

We process personal data of our users, insofar as this is necessary for the provision of a functional website and our content and services. An exception applies if prior consent cannot be obtained for real reasons and the processing of the data is permitted by law.

The provision of personal data is not required by law or contract, unless it is necessary in order to conclude a contract with us. If the personal data is not made available, you will not be able to make use of certain services, such as booking a room or receiving the newsletter. We will store your personal data as long as necessary to fulfil the purposes described in this privacy statement, unless a longer retention period is required or permitted by law.

What kind of data is collected when visiting our website and how?

You provide us with your data, for example by filling out our various contact forms. Furthermore, when you visit our websites, our website operator Host Europe automatically collects data in order to improve user-friendliness or to ensure faultless usage of our websites.

Your rights regarding your data

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You can contact our data protection officer at any time regarding this and other questions on the subject of data protection.

Revocation of your consent for data processing

Many data processing operations are only possible with your explicit consent. You can revoke your consent at any time. For this purpose, an informal e-mail notification to us is would suffice. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of appeal to the relevant supervisory authority

In the event of breaches of the data protection law, the data subject shall have the right to file a complaint with the relevant supervisory authority. The competent supervisory authority for data protection issues is the Commissioner for Data
Protection of the Protestant Church in Germany.

Further rights

The rights to rectification, deletion, limitation of processing, data transferability and the right to object to processing continue to exist. You can contact us or the data protection officer at any time at the address given in the Legal Notice in this matter and other questions on the subject of personal data.

E-mail Security

The user agrees to electronic communication as soon as he himself establishes electronic contact with a non-profit subsidiary of the Berliner Stadtmission. The user is informed that e-mails can be read or changed without authorisation and unnoticed during transmission. The Berliner Stadtmission uses software to filter unwanted e-mails (spam filters). The spam filter might cause e-mails to be rejected if they have been falsely identified as spam by certain features.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, this site uses SSL or TLS encryption. An encrypted connection can be recognised by "https://" in the address bar of the browser as well as by the lock symbol. If SSL or TLS encryption is activated, the data that you transmit to us on our website via tools or contact forms cannot be read by third parties.

II. Provision of the website and creation of log files

Each time you access our website, our system automatically collects data and information from the computer system of the accessing computer.

The following data will be collected:

  1. Information about the browser type and the version used
  2. The user's operating system
  3. The IP address of the user
  4. Date and time of access
  5. Websites from which the user's system accesses our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user. The data is stored in log files to ensure the functionality of the website. For this purpose, the IP address of the user must remain stored for the duration of the session.


III. Cookies

A cookie called "spamshield" is created to make it more difficult to send spam e-mails via the contact forms.

The user data collected this way is anonymised by technical precautions. It is therefore no longer possible to assign the data to the accessing user. The data is not stored together with other personal data of the user.

When you visit our website, an information banner informs you about the use of cookies for analysis purposes and refers you to this privacy statement. In this context, there is also an indication of how the storage of cookies can be prevented in the browser settings.

We also use cookies on our website, which enable us to analyse the surfing behaviour of our users. (see Google Analytics)

IV. Newsletter

You can subscribe to a free newsletter on our website. When registering for the newsletter, the data from the input mask is stored via e-mail marketing software of the service provider CleverReach. The company CleverReach GmbH & Co. KG is represented by the CleverReach Verwaltungs GmbH, represented by the respective sole authorised representatives Christian Schmidt and Jens Klibingat, Mühlenstr. 43, 26180 Rastede / Germany, (see §7 Data Security). The data of customers is hosted on the servers of the provider in a data container specifically reserved for the user, so that other customers of the provider or third parties have no access to the data of the customer. Read more).

The following data is stored: e-mail address, name/company, title and the format in which you must receive your newsletter. Your consent will be obtained for the processing of your data during the registration process and reference will be made to this data privacy statement. Only the data necessary for sending the newsletter will be stored. The data will only be used for sending the newsletter and will not be passed on to third parties for advertising purposes.

V. Contact form and e-mail contact

On our website you will find various contact forms and input masks, which can be used, for example, for electronic contact or the booking of overnight stays. Jugendgästehaus Hauptbahnhof also offers WhatsApp chat. If a user makes use of these contact options, the data entered in the input mask will be transmitted to us and stored. The processing of the data entered in the contact form is therefore carried out exclusively on the basis of your consent (§ 6 number 2 Data Protection Act of the Protestant Church in Germany (DSG-EKD)). You can revoke this consent at any time. For this purpose, informal e-mail notification would suffice. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data will not be passed on to third parties in this context. The data will be used exclusively for the processing of the conversation or the order with the exception of the single booking form of Jugendgästehaus Hauptbahnhof If you enter your data into this booking mask, it will be processed by HotelNetSolutions GmbH (represented by the managing director Pardis Tehrani, Genthiner Str. 8, 10785 Berlin/Germany) within the framework of order processing. During this booking process, mandatory information necessary for the execution of the contract is collected. This includes: first and last name, e-mail, address, age inquiry of the guests (over or under 27 years), telephone number, desired room category. Optional details for booking additional services are possible (e.g. breakfast, parking, pet, ticket for public transport).

Jugendgästehaus Hauptbahnhof also evaluates guest opinions in anonymous form and displays them to its visitors on its own website. Jugendgästehaus Hauptbahnhof cooperates with Customer Alliance (represented by managing director Moritz Klussmann, Ullsteinstr. 118, Turm B, 12109 Berlin/Germany), an independent rating service provider that operates intelligent feedback systems.

VI. Plugins and Tools


Our websites use plugins of the YouTube site operated by Google. The site is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plug-in, a connection is established to YouTube's servers. This will tell the YouTube server which of our pages you have visited.

If you are logged in to your YouTube account, you can allow YouTube to directly associate your surfing behaviour with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of an appealing presentation of our online offers. You can find further information on the handling of user data in YouTube's data privacy statement at:

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. to help us understand what users search most for on our web pages in order to make our web pages more user-friendly. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. We would like to draw attention to the fact that on the website Google Analytics was extended by the code "gat._anonymizeIp();" in order to guarantee an anonymous recording of IP addresses (so-called IP masking). Google will use information to evaluate your use of the website, compile reports on website activity for website operators (in this case: Berliner Stadtmission) and provide other services related to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

You may refuse the use of cookies by selecting the corresponding settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) as well as prevent Google from processing this data by downloading and installing the browser plugin available at the following link ( You can also prevent the registration by Google Analytics by clicking on the following link. An opt-out cookie is set to prevent your data from being collected in the future when you visit this website: Disable Google Analytics

By using this website, you consent to the processing of data about you by Google or Berliner Stadtmission in the manner and for the purposes set out above.

VIII. Links to external websites

Within our Internet offer we refer to external web pages, for whose content we do not guarantee. The respective provider or operator of the linked pages is always responsible for the content. At the time these links were created, the linked pages were free of illegal content. We have no influence on the current and future design and content of the linked pages. Therefore, we disassociate ourselves hereby expressly from all content of linked sites, which were changed after the link setting.

IX. Contact person

The assigned data protection officer for our office, who is responsible for and takes care of the transparent handling of your data is:

Jens Opelt
Lehrter Str. 68
10557 Berlin

tel.: 030/69033 424